When will items ship?
Most items ship out in 1-3 days, excluding holidays when the post office is closed. If you would like to receive your item faster, we recommend purchasing Priority Mail. If there is severe weather, we will sometimes print the label but not ship your package until after the weather has passed, in order to ensure safe arrival.

DOA/Damaged Claims:
It is our honor and privilege to serve you. We hope that you are satisfied with everything. If for some reason you are not satisfied, please let us know as we are here to make this hobby easy and enjoyable!

LIVESTOCK

We guarantee live arrival on all of our livestock. In the rare event livestock shows up dead, we must be notified within 2 hours. Keep in mind these plants just took the journey of their lifetime in a dark box for 2-4 days so they will take time to recover and be at their best again. Please Take clear photos of the dead product and send it to us within 2 hours of receiving the item and once the item is validated by us we will send a replacement or refund minus the cost of shipping. Failure to comply with one or more of these policies will mean we can no longer cover you.If you are concerned about extreme heat or cold, we highly recommend having the post office hold your mail for the estimated delivery day. This is a completely free option which can be requested online via www.usps.com or in person at your local post office. This way, your package will remain indoors, protected, and out of the elements for you to pick up once the package has arrived.We guarantee live arrival of all livestock. This means we assure that live stock will show up alive. We do not guarantee your success in keeping the livestock alive/healthy. Lots of outside factors that we cannot control go into the success or failure of keeping livestock healthy. We are here to help but are not liable after you have received the livestock alive.