Step By Step Guide: Unboxing Your Live Aquarium Plants

Unboxing Your Live Aquarium Plants

Unboxing your new live aquatic plants is an exciting step in adding these beautiful plants to your aquarium. Here’s how to do it properly to ensure they remain healthy and vibrant.

Step-by-Step Unboxing Guide:

1. Inspect the Package

  • Carefully open the outer packaging. Make sure to handle the box gently to avoid damaging the plants inside.
  • Important: Take pictures of the package and plants as soon as you open it. These photos are required as part of our Live Arrival Guarantee and will help us address any issues promptly.

2. Examine the Plants

  • Remove the plants from the packaging material. Be gentle to avoid damaging the delicate leaves and roots.
  • Check for any signs of damage or stress. Live Aquarium Plants are hardy, but it's always good to ensure they arrived in good condition.

3. Rinse the Plants

  • Rinse the plants in lukewarm water to remove any shipping residues. This helps prevent any potential contaminants from entering your aquarium.

4. Document Any Issues

  • If you notice any damage or if the plants don't seem healthy, take additional photos and contact customer support immediately. Your pictures will help us verify the condition of the plants and provide the necessary assistance under our Live Arrival Guarantee.

By following these steps, you'll help ensure your Red Root Floaters are off to a great start in their new home. If you have any questions or need further assistance, our customer support team is here to help. Enjoy your new plants.


Our Guarantee

When will items ship?
Most items ship out in 1-3 days, excluding holidays when the post office is closed. If you would like to receive your item faster, we recommend purchasing Priority Mail. If there is severe weather, we will sometimes print the label but not ship your package until after the weather has passed, in order to ensure safe arrival.

DOA/Damaged Claims:
It is our honor and privilege to serve you. We hope that you are satisfied with everything. If for some reason you are not satisfied, please let us know as we are here to make this hobby easy and enjoyable!


We guarantee live arrival on all of our livestock. In the rare event livestock shows up dead, we must be notified within 2 hours. Keep in mind these plants just took the journey of their lifetime in a dark box for 2-4 days so they will take time to recover and be at their best again. Please Take clear photos of the dead product and send it to us within 2 hours of receiving the item and once the item is validated by us we will send a replacement or refund minus the cost of shipping. Failure to comply with one or more of these policies will mean we can no longer cover you.If you are concerned about extreme heat or cold, we highly recommend having the post office hold your mail for the estimated delivery day. This is a completely free option which can be requested online via or in person at your local post office. This way, your package will remain indoors, protected, and out of the elements for you to pick up once the package has arrived.We guarantee live arrival of all livestock. This means we assure that live stock will show up alive. We do not guarantee your success in keeping the livestock alive/healthy. Lots of outside factors that we cannot control go into the success or failure of keeping livestock healthy. We are here to help but are not liable after you have received the livestock alive.

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